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Intermittent output

On the 17th and 18th May we experienced frequent transmission breaks during the afternoon reported by some listeners. I listened for a couple of hours non-stop on the second day about an hour after we had a report and the system was rock solid. Equipment logs all show no problems, we've recently installed some new network equipment - but thats OK. Our Service Provider assures us there have been no problems or server outages. The problem goes away - what was that all about?