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Poor service

Apologies but we seem to be suffering gremlins these past few days. We are looking into the problems but havent yet got to the bottom of them. We think we have two problems 1) problems with our programme scheduling software which we will be upgrading in the New Year and 2) technical problems with our service provider who distribute our programmes. There is a possibility it is our broadband connection but we are reasonably confident that it's not that. Yet again we ask you to bear with us.